Fume!

[selenay]

So, the network is back. But they wiped all of yesterday's work from the servers. And the mail server is running slower than a disabled snail and has reinstated all the crap that we deleted yesterday.

But the best bit is losing all of the work yesterday. Essentially, I now have to redo around six hours of work just to be back at the place where I left yesterday. Can anyone point out why I should have bothered to come in yesterday?

Comments

[gmul.livejournal.com]

Ooops. That sounds like a complete restore from the Tuesday night backup, which suggests something critical, like an entire disk subsystem or server died last night before the backup ran. Cue major frenzied panic in IT.

My Friday afternoon was like that last week - client's server died at lunchtime, had to restore from Thursday night backup meaning all the orders taken during the morning and not written down had to be guessed at and re-entered.

Not a fun place to be, when *everyone* is holding you personally responsible for something that's not your fault and they want it fixed *now* and they'll keep asking how long it's going to be while you're trying to sort it. It's about the only time IT management can be any use - keeping the rest of the organisation away from the people trying to get things back up and working. Sadly, they too often even fail at even that simple task...

[selenay]

I believe that's what happened *sigh* Apparently we could put in a work order to track down the lost stuff, but it would take fourteen days minimum and it's faster just to waste a day redoing everything. I printed out a couple of the data tables that I'd created so I can put them more or less back in place, but a lot of stuff (including a ton of con) has gone into the ether, never to be seen again.

Nope, we are not amused. One guy is leaving today and he's brought a ton of food in. It's sitting next to my desk and I'm failing to resist. At least I can blame IT for the pounds that I put on today :-)

[gmul.livejournal.com]

Apparently we could put in a work order to track down the lost stuff
Ah, now that's strange, choosing to only recover stuff on request - implies they have the data somewhere. Depends *where* of course... Not that I want to know, I have enough trouble with this stuff anyway!

[selenay]

implies they have the data somewhere.

Yeah, we picked up on that. And became even less amused by the entire thing. If they have the data, couldn't they just restore it? I am baffled.

But I have redone the work. It took most of the day, but it's done. And I can do new stuff tomorrow *sigh*

[jedishadowolf.livejournal.com]

Oh man that really really bites. I guess the company doesn't do daily network backups. Sorry to hear about the work redo, hopefully it'll go faster this time?

[selenay]

It probably would have gone faster, but the system was being spotty, patchy and mind-numbingly slow. So the work wasn't that much faster. I got the stuff redone by late afternoon and was able to do a little bit of new stuff before getting so fed up with the slow progress that I gave in and went home. Half an hour late, but I'm out of there for the day.