Yet another IT moment
Oct. 3rd, 2006 09:02 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
selenayDear very stupid IT person,
Why did I have to get you again? Do the IT gods hate me that much?
There are a couple of points that I'd like to make:
1. Throughout that twenty minute call, I stayed the same person. Once you had confirmed who I was, you did not need to reconfirm it every two minutes.
2. You really have an obsession with killing all my trackers, don't you?
3. Although I'm short-sighted, I am not blind. If I've checked my Start menu and the program isn't there, it won't be there when you check the contents of the Start menu four times.
4. I told you the name of the missing program five times. Very slowly. You obviously did not listen when you pointed to a *different program* and asked me whether that was the one I actually wanted.
5. When the call ends, please remember to extract yourself from my computer. I do not appreciated my cursor swinging around wildly and my screens flickering because you forgot.
No love,
Me
In other words, I spent twenty minutes on the phone (eight minutes of those on hold waiting for an operator) so that my 'helpful' IT helpdesk could declare itself stumped and request that I reboot. Because that solves all problems and worked the last two times. When my trackers have finished, I will be doing that and calling them back to request someone with a brain to solve the problem. All they have to do is load one program onto my machine. How hard is that?
Why did I have to get you again? Do the IT gods hate me that much?
There are a couple of points that I'd like to make:
1. Throughout that twenty minute call, I stayed the same person. Once you had confirmed who I was, you did not need to reconfirm it every two minutes.
2. You really have an obsession with killing all my trackers, don't you?
3. Although I'm short-sighted, I am not blind. If I've checked my Start menu and the program isn't there, it won't be there when you check the contents of the Start menu four times.
4. I told you the name of the missing program five times. Very slowly. You obviously did not listen when you pointed to a *different program* and asked me whether that was the one I actually wanted.
5. When the call ends, please remember to extract yourself from my computer. I do not appreciated my cursor swinging around wildly and my screens flickering because you forgot.
No love,
Me
In other words, I spent twenty minutes on the phone (eight minutes of those on hold waiting for an operator) so that my 'helpful' IT helpdesk could declare itself stumped and request that I reboot. Because that solves all problems and worked the last two times. When my trackers have finished, I will be doing that and calling them back to request someone with a brain to solve the problem. All they have to do is load one program onto my machine. How hard is that?
no subject
Date: 2006-10-03 02:04 pm (UTC)no subject
Date: 2006-10-04 07:11 am (UTC)Hey, but in the short term it don't half look good for a company's profits. Sigh. Good luck.
no subject
Date: 2006-10-04 08:02 am (UTC)But at least my employer is making massive profits. All is well. Grrr.
Gotta call the helpdesk again about the above problem. It's not going to be fun.