Yet another IT moment
Oct. 3rd, 2006 09:02 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
selenayDear very stupid IT person,
Why did I have to get you again? Do the IT gods hate me that much?
There are a couple of points that I'd like to make:
1. Throughout that twenty minute call, I stayed the same person. Once you had confirmed who I was, you did not need to reconfirm it every two minutes.
2. You really have an obsession with killing all my trackers, don't you?
3. Although I'm short-sighted, I am not blind. If I've checked my Start menu and the program isn't there, it won't be there when you check the contents of the Start menu four times.
4. I told you the name of the missing program five times. Very slowly. You obviously did not listen when you pointed to a *different program* and asked me whether that was the one I actually wanted.
5. When the call ends, please remember to extract yourself from my computer. I do not appreciated my cursor swinging around wildly and my screens flickering because you forgot.
No love,
Me
In other words, I spent twenty minutes on the phone (eight minutes of those on hold waiting for an operator) so that my 'helpful' IT helpdesk could declare itself stumped and request that I reboot. Because that solves all problems and worked the last two times. When my trackers have finished, I will be doing that and calling them back to request someone with a brain to solve the problem. All they have to do is load one program onto my machine. How hard is that?
Why did I have to get you again? Do the IT gods hate me that much?
There are a couple of points that I'd like to make:
1. Throughout that twenty minute call, I stayed the same person. Once you had confirmed who I was, you did not need to reconfirm it every two minutes.
2. You really have an obsession with killing all my trackers, don't you?
3. Although I'm short-sighted, I am not blind. If I've checked my Start menu and the program isn't there, it won't be there when you check the contents of the Start menu four times.
4. I told you the name of the missing program five times. Very slowly. You obviously did not listen when you pointed to a *different program* and asked me whether that was the one I actually wanted.
5. When the call ends, please remember to extract yourself from my computer. I do not appreciated my cursor swinging around wildly and my screens flickering because you forgot.
No love,
Me
In other words, I spent twenty minutes on the phone (eight minutes of those on hold waiting for an operator) so that my 'helpful' IT helpdesk could declare itself stumped and request that I reboot. Because that solves all problems and worked the last two times. When my trackers have finished, I will be doing that and calling them back to request someone with a brain to solve the problem. All they have to do is load one program onto my machine. How hard is that?
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no subject
Date: 2006-10-03 08:13 am (UTC)T.
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Date: 2006-10-03 02:04 pm (UTC)no subject
Date: 2006-10-04 07:11 am (UTC)Hey, but in the short term it don't half look good for a company's profits. Sigh. Good luck.
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Date: 2006-10-04 08:02 am (UTC)But at least my employer is making massive profits. All is well. Grrr.
Gotta call the helpdesk again about the above problem. It's not going to be fun.
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Date: 2006-10-03 10:00 pm (UTC)My data colleagues had an interesting conversation with one of the IT guys today, he came to install a new program because we're not allowed to do such things. He wasn't just having to install it on one computer - it needs to go on all of the data team's machines - and this happens at the start of every month when a new version of the program becomes available. It's a simple thing of downloading the latest version from a website, unzipping it and installing and because we're not allowed to install stuff my colleagues have to get an IT person to come and do it very bl***y month.
no subject
Date: 2006-10-04 08:04 am (UTC)Although the idiocy with your installation problems sounds pretty daft. Taking away installation priveleges is done because they don't trust us to not kill the computer system but it seriously disables us sometimes.