Today's stupidity award goes to...

[selenay]

Dear Idiot in Communications,

It was lovely to receive your email yesterday. Such an informative one. Yes
I can stop sending out those reports and save them to a folder on the
network instead. In fact, that's an easy change.

However, when you send an email like that you should be able to tell me
where the hell that network folder is. Telling me to get access to it from
IT is a good idea, but not helpful because their first question is "what is
the path to the folder?"

And their response to "Um, I don't know, but I think that it's called xxx"
tends to be "we can't do anything until we know the network path".

Please to me know what the hell you are talking about before sending me
anymore snotty emails, kthx.

No love,
Me


Why do I work with so many certifiable idiots?

Comments

[wimble.livejournal.com]

"You don't have to be mad to work here,
But clearly you thought it was a good idea!"

</snark>

[selenay]

*splorfl* That one makes me giggle :-)

[gmul.livejournal.com]

Forward the email to IT asking sweetly if, based on the content of said email, they could let you have the appropriate access please. When they reply asking for more details, forward said reply on to the person in communications and await their reply. Lather, rinse, repeat... At least then IT will know (probably already know) that it's the comms person who's the idiot and not you, especially if you phrase your original request carefully... :-)

*support love*

[tejas.livejournal.com]

And if you're feeling *really* snarky, copy the idiot's boss at the same time.

See, when you follow gmul's excellent advice you go from being a whining loser to a facilitator. :-) And the loser is clearly seen to be the idiot of the first part.

Re: *support love*

[gmul.livejournal.com]

Now you see I'd be inclined to not cc in the persons boss too soon. More useful for after you've done a couple of rounds of "facilitating" (so kind of you to say so BTW) and give the idiot a decent amount of rope to hang themselves with. Or, just possibly, a chance to learn and be more useful next time - you never know. Either way would be a result. :-)

Re: *support love*

[tejas.livejournal.com]

True. Best not to go there too quickly. I was thinking mostly of the repeat offenders I deal with on far too regular a basis. :-)

Re: *support love*

[selenay]

Our IT guys don't take email requests :-( So I have replied to the lovely lady's email quoting IT and oddly enough all has gone quiet.

I have this feeling that she might have been bombarded by similar emails - I had a couple of people call me to see if I could work out where this folder is (being the IT expert that I am, apparently) so I'd imagine everyone she sent that email to has made the same request. Heh. I'd love to see her face as her inbox filled with polite, snarky and probably a few snotty emails requesting the network location...

Re: *support love*

[tejas.livejournal.com]

Your support group doesn't take email requests?

Pardon me while I boggle for a bit.

Re: *support love*

[selenay]

My support group doesn't like to have written records of how crap they are :-)

Boggle away. I frequently do when attempting to talk to them!